Tech Support

Digital
Question1: The camera is unable to switch over normally
1.The battery electricity may have been already exhausted. Please change the battery.
2.Please confirm whether there are correct installation batteries.  

Question2: Is it make video recording to push / shutter unable to shoot the photograph or the film at the button
1.The space which stores the media may have been already full. Please release some space from SD/MMC memory card or the inside storing device.
2.Please check whether the camera is charging again for the flash.
3.If you use SD memory card,please check whether the memory card is established as the state that is " protected ".
4. If " mistake of the storing device " of LCD display or the information of " card mistake of the memory ", please establish the camera as the way of establishing,then store the media to format.  

Question3: I have not deleted the photograph and film,but can not find in the memory body 
1.Please check whether you shoot the photograph and film first,then just meddle in SD/MMC memory card. Camera at this moment can remember card is it store media mainly to regard as,but in move except that before the memory card,file that it is stored in the inside storing device before depositting and withdraw that unable.
2. Please check that it is to establish it as showing the specific file type whether " the file is classified " to select. If it is true, you can establish selecting to deposit and withdraw other files in order to " all or restart the camera ".  

Question4: I am unable to use the flash 
If the electric graphic presentation of the battery points out,the flash may be closed because of power shortage. Please change the battery immediately.  

Question5：Smudgy photograph shot 
Please adjust the focus properly.

Question6：The photograph or film shot is too dark
Please confirm that there is enough light in the environment to shoot or make video recording. Or you can consider using the flash while shooting the photograph.  

Question7：Produce the miscellaneous news while inspecting the image on LCD screen or the computer. 
Please check that it accord with your standard of the location - such as Taiwan - NTSC China - PAL whether frequency is established.

Question8：I am unable to inspect the film passage on my computer 
Please install the software of decoding in the driver.

Question9：The driver installing and failing 
1.Please move except that driver correlate with others procedure. Then reinstallate the driver in accordance with the installation step in the service manual.
2.Please confirm that you are before inserting USB connecting wire, install the driver first.  

Question10：Connect the camera to the television, the fax has not shown 
1.Please use the connecting wire enclosed inside. If you use other connecting wires,please confirm that there are three piecings in the connecting wire. If you use the connecting wire with three piecings,but unable to show the image on the television screen, please try and join and connect with different orders (but don't be according to its color ).
2. Whether have a correct connection to please check the camera to the TV.
3. Please confirm that there is the correct TV which establish the camera that export the establishing value.  

Question11：Pick and fetch the device to conflict with other cameras or images already installed If have already installed any other cameras or picked and fetched the device in your computer, please move camera and its driver this except that,by preventing conflicting from totally at computer.

Question12：While using the video-information meeting,produced the miscellaneous news on my computer screen. 
Please establish the frequency filter as suiting your settlement value of the location. Such as Taiwan- NTSC China- PAL.

Question13：After restarting the camera, the settlement value of my change has not come into force. 
1.Whether the camera closes abnormally (for example covers outside opening the battery when the power is opened), the settlement value revised will not be written down.
2. Some settlement value can is it answer to switch over the establishing value of former factory automatically after closing in camera.  

Question14：I am unable to broadcast the song,me and can not hear music 
1.Please check whether you establish the proper output establishing value according to the output system (loudspeaker or the earphone ) wanted.
2. Please check whether there is correct good volume of adjustment. 

Question15：I unable to broadcast MP3 file, and song name show strange word yuans of a 
This may be Question that because one pair of bytes word yuan (for example Chinese,Korean ,etc. ) cause. Please name the file again first before uploading these files to camera.

MP3/MP4 Player
1. Why can't broadcast after the song duplicated and entered MP3
Song must to copy MUISC file of MP3 systematic acquiescence and can just be broadcast normally7

2. The player can't run , there is not any identification on the display screen
Check whether there is electricity in the battery, check whether the straight negative pole of the battery is installed correctly.
The button of the player does not work, check whether it is in the state of closing to lock buttons

3. Will restart MP3 or stir the automatic shut-down of menu key of MP3 under broadcasting the state
Check player battery electric consumption sufficient , enough to can lead to the fact above-mentioned situations take place electric consumption have

4. The background light is not bright
If under the situation with insufficient electric consumption of the battery, the background light is automatic not bright. Can choose model , background of light, is it set up close background light to see.

5. The player has not operated
The model with the automatic shut-down function exceeds 60 seconds under stopping the mode, will cut out automatically.

6. In broadcasting the course, an identification which broadcasts time is unusual
Check whether to broadcast file of VBR (the speed in the variable location ) or not, VBR file only supports a part

7. It is unable to download MP3 file
Have checked whether to install the driver or not. Check whether the computer connects USB

8. It is unable to show to start the machine
After MP3 player and computer join , click Update and carry on the procedure and upgrade or use the software of upgrading

9. Why some MP3 songs can't be broadcast normally
Standard MP3 song refers to MPEG 1 the third storey, MPEG 2 is the third layer, MPEG2. 5 songs of the third layer. Other MPEG 1 second storey ,etc., though regard MP3 as the name of sewing . But not standard MP3 form song, can't broadcast on this machine . Users can be on the computer relevant software are changed . Whether oneself compress MP3 file, unable to show the trouble reason and get rid of the method of plane this. Because the tool of compression compresses the form differently on the market at present, and it is different to compress the speed, this product only supports the compression form of the standard at present, compressed and does not support non-standard MP3 file, while compressing the song , don't adopt the first layer or the second layer to compress

10. Why some compress the song and show while broadcasting time is messier
The trouble reason gets rid of the method : Adopt VBR MP3 file (namely variable MP3 file that speed compresses ) that form compress while broadcasting at present because the change of the speed causes the change of time showing. But it is normal to broadcast. You can use the regular speed to compress once again , can solve the problem of time showing .
11. Why can't start the machine
May keep / lock button is it on keep / lock position , put on lock button this position can start the machine to put.

12. Why crash sometimes
While copying the song or formatting and going on, it will cause the system halted to pull out USB line; Will cause the system halted too when the battery electricity is exhausted; It is not that MP3 song may cause the system halted too to copy. Mustn't pull out USB line before it finishes or formats finishing to copy the ending . Change the sufficient battery of electricity . Try not to choose to use non-standard MP3 song file, please had better choose the song file of MPEGL the third layer of codes .

13. The display song name that can't be normal and complete and singer's information
A lot of song files have not imported LD3 information , file name select for use WINAMP or other can edit LDV3 or software , LD3V2 of information , MP3 of file is it may show normally to input song famous singer information only.

14. Use why appear the false question of copying under WIN2000
Had better copy a lot of files at the same time while copying the file. Don't convey the file individually .

15. Why can't delete the song file in the walkman
The song file input may be read-only attribute , revising the attribute of the file can be deleted in order to file.